Accessibility statement for verify.service.gov.uk

This website is run by the Government Digital Service (GDS). We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible. There are parts of this website that are not accessible because of issues caused by the GOV.UK Verify status page.

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact idasupport@digital.cabinet-office.gov.uk with details of your request.

We’ll aim to reply within 2 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact idasupport@digital.cabinet-office.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

GDS is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The following content on GOV.UK Verify status page is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances are listed below:

  • an incorrect heading hierarchy which fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships)
  • missing level 1 headings (users may not be able to accurately determine the structure of content on the page)
  • our status incident page is missing the main heading and the status home page has an incorrect heading hierarchy - this fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships)
  • our status page ‘subscribe to updates’ link does not contain programmatically discernible link text - this fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships)
  • our status page subscribe to updates form fields do not contain an explicit label - this fails WCAG 2.1A 1.3.1 success criterion (Info and Relationships)
  • our status page subscribe to updates forms do not indicate to users that they are expandable or collapsible - this fails WCAG 2.1A 4.1.2 success criterion (Name, Role, Value)
  • our status page subscribe to updates forms contain some text that does not meet the minimum colour contrast requirements - this fails WCAG 2.1AA 1.4.3 success criterion (Contrast (Minimum))
  • our status page subscribe to updates form close link (x) is not descriptive enough for some users to determine its function or purpose - this fails WCAG 2.1A 2.4.4 success criterion (Link Purpose (In Context))
  • our status page subscribe to updates forms, when submitted with incorrect data, do not inform screen reader users of the error message when it becomes available - this fails WCAG 2.1AA 4.1.3 success criterion (Status Messages)

How we tested this website

We last tested this website for accessibility issues in September 2020.

We used manual and automated tests to look for issues such as:

  • lack of keyboard accessibility
  • link text that’s not descriptive
  • lack of colour contrast for text and important graphics and controls
  • images not having meaningful alt text
  • lack of subtitles for videos
  • problems when using assistive technologies such as screen readers and screen magnifiers

This statement was prepared on 20 September 2019. It was last updated on 24 September 2020.